Loopy Privacy Policy
Effective date: July 7, 2026
Loopy helps users complete guided CBT-style thought reframing exercises. This policy explains what information the app collects, how it is collected, every way it is used, which third parties receive it, and how to contact us with privacy questions.
Information stored on your device
Completed cards, onboarding state, and basic app state are stored locally on your device so you can continue using the app and revisit past thought shifts.
Information sent to our backend and AI provider (DeepSeek)
Nothing you write is sent anywhere until you explicitly allow AI processing inside the app. Loopy asks for this permission before your first guided session, and again at the moment you start a session if you previously declined. If you decline, the text you type stays on your device.
If you allow AI processing, the following data is sent when you use the guided coaching flow:
- What is sent: the thoughts and messages you type during a session, the emotion labels and intensity ratings you give, and your current position in the reframe flow.
- How it is collected: only from what you actively type or select inside a guided session. Loopy does not read any other content on your device.
- Who receives it: Loopy's own backend server, which forwards it to DeepSeek, our third-party AI processing provider.
- What it is used for: solely to generate coaching responses, extract reframe fields, and suggest balanced thoughts in your session. It is not used for advertising, not sold, and not shared with any other third party.
- Protection: data is sent over encrypted connections. DeepSeek processes it as a service provider for the purpose above, subject to data-protection obligations consistent with this policy.
We do not design the service to keep a long-term archive of completed conversation bodies on the backend after processing. Standard hosting and operational logs may still exist for reliability and security purposes.
Optional research sharing
If you explicitly opt in inside the app, Loopy may upload partial or completed thought-reframe sessions to our database so we can review what people use the product for, where they get stuck, and how well the CBT flow is working.
These research uploads are linked to a random app-generated identifier instead of an account. They can include the session text, reframe fields, completion state, timestamps, and product-plan status. If you leave research sharing off, this database storage does not happen.
Analytics and diagnostics
When analytics is configured for a production build, Loopy may send basic product-usage events such as screen views, button taps, session progress, paywall interactions, and subscription-tier status to Google Firebase Analytics so we can understand feature usage. Firebase Analytics uses a pseudonymous app-generated instance identifier together with general device and usage data (such as device model, operating system version, and coarse region). These analytics events do not include the text of your thoughts or reframes.
To find and fix crashes, errors, and reliability problems, Loopy may also send crash reports, error reports, and diagnostic or performance context — such as the device model, operating system version, app version, and the technical details of a crash — to Sentry. Sentry is configured not to attach personal data, screenshots, or your written content.
Notifications
If you allow notifications, Loopy can schedule a local daily reminder on your device. You can change this permission later in iOS Settings.
Purchases and subscriptions
Subscriptions and purchase state are handled through Apple and RevenueCat. RevenueCat may process identifiers and subscription-related data needed to validate purchases, restore access, and manage entitlements.
How we use information
- To provide the guided CBT reframe experience
- To save completed cards on your device
- To understand product usage and improve the flow when you explicitly opt in to research sharing
- To manage premium access and restore purchases
- To maintain service security and reliability
What we do not do
- We do not sell your personal information
- We do not use third-party advertising SDKs, and we do not track you across other companies' apps or websites
- We do not require you to create an account to use the core app
- We do not present the app as therapy, medical care, diagnosis, or treatment — Loopy is a CBT-inspired self-help skills tool
Your choices
You can delete locally stored cards by removing them inside the app, and you can remove app data from your device by uninstalling the app. If you opt in to research sharing, you can turn future uploads off inside the app at any time. Subscription management is handled through your Apple account settings.
Contact
For privacy questions or research-data deletion requests, email hakangun@icloud.com.